The intent of these resources are to be a jumping off point. There is no one prescribed way to deliver a walk on the Scenic Rim Trail and there is way too much information out there to disseminate into one document. The idea is to get the basics down and build your individual style and interests from there. We do however want to build a unified approach especially around compulsory interps to ensure all guests are getting the same quality experience Spicers is famous for!
Uniforms we provide:
You may be required to provide your own Hiking shirts for your first couple tours if we don’t have your size in stock. They must be long sleeved, block colour with no logos or brand names visible, and presentable (clean, no stains).
Personal Gear you Need to Provide:
We value our team immensely and having clear expectations makes it easier for everyone.
Soft skills are important:
Adaptability – to be able to switch between different departments and tailor each hour and each day as needed. It can be a mindset shift, as much as a skill set shift to switch between different roles. No tour is the same and no guests are the same. You will need to understand that we are continuously changing days & operations depending on the tours, so being flexible and changing with us is required.
Good Communicator– to be able to build rapport with guests so they feel comfortable disclosing injuries or concerns to you. To maintain clear communications and timings with your co-guide and operations team and to know when to contact management. Able to self-reflect, give and receive feedback in a positive manner.
Time Management – is critical to ensure you make it through your day. Finding and working on the most efficient ways to get your tasks done will make all the difference.
Spice Days – we have three social occasions during the season called ‘Spice Day’s – at the start of the season, during the middle and at the end. This is an opportunity for us to gather in a social setting outside of work.
Email – with tours running independently email is our primary form of general team communication. If you aren’t working, we don’t expect you to check or respond to emails. To manage this, we recommend setting up a forward into a folder on your email and when you are next on shift you can read the most recent communications.
WhatsApp – is required for tour communications. For each tour a ‘tour chat’ is created by the Guides and is a way of communicating on tour. Only add support team members on the day they are on tour for example: if Chef is wo
Our main source of communication is via email and Whatsapp. We also use Trello to track broken or missing items. Download the app and we will invite you into our Trello boards during induction. We require a feedback email to be sent at the end of each tour, which you will learn more about on tour.
On-Call – Scenic Rim Trail provides an On-Call support system used for emergencies when out in the field. Each tour plan will include the direct phone number of the On-Call person. During working hours and for non-emergencies, please contact your direct supervisor for assistance. As part of your training, you will need to demonstrate your understanding of how and whom to communicate with during emergency situations..
When talking to a colleague, remember that you do not know what is happening in their personal life and the things that you say can affect them in many ways. Being positive, empathetic and understanding is important for a healthy work relationship.
One on Ones
Your supervisor will conduct one-on-ones with you throughout the year to help bridge any communication gaps and make sure everyone is on the same page.
It is a great time for feedback as well, management to you and you to management. Please do not think of these as anything other than a time to improve ourselves as a team – feedback should always be two ways. This is also a time to review your position description – to allow us to discover where you want to develop and discover and to see if there is a possibility of this happening.
Feedback Culture
All can benefit from feedback. It allows us to build and maintain communication with others. It is important for our team to work on daily feedback with each other and ourselves. You will be continually trained and encouraged to offer and receive respectful and constructive feedback. This can help in many areas, but specifically:
